Find the best live chat software for your business

On this page you will find our detailed comparison of various live chat tools. We try to focus on the requirements of small and medium-sized companies here.

If you are not sure whether live chat support is right for your business, check out this article.

 

Provider Rating Pricing (monthly) Comments

-Zendesk Chat (Zopim) Review
 
4.5 Free: $0
Basic: $11.20
Advanced: $20
(Price per agent)
+ great range of features
+ affordable pricing
+ intelligent automatic triggers
+ great live stats
live chat inc
-LiveChat Review
-Free Trial
4.3 Starter: $16
Regular: $30
Team: $33
Enterprise: $50
Enterprise Plus: $149
(Price per seat)
View full pricing
+ beautiful user interfaces
+ feature-rich
+ excellent support
+ integrated ticketing system
+ prices per seat (concurrent user)
olark
-Olark Review
-Free Trial
4 Free: $0
Premium: $15
(Price per agent)
View full pricing
+ automation features
+ usability
+ seasonal templates
+ cobrowsing feature
- web client is very basic
snapengage
-SnapEngage Review
-Free Trial
3.5 Business: $49
Plus: $109
Premier: $319
(each tier includes multiple agent licences)
+ very easy-to-use
+ call back feature (US and Canada only)
- live analytics
- high entry-level pricing
userlike
-Userlike Review
-Free Trial
Free: €0
Team: €29
Corporate: €79
Enterprise: €199
(Price per Agent)
+ you can set goals (e.g. sales) for your agents
+ works for iPhone apps
- setup is no always very intuitive
- limited intelligent triggers
helponclick
-HelpOnClick Review
-Free Trial
3.5 Basic: $19
Pro: $29
Deluxe: $49
Corporate: $99
(Price per agent)
+ supports multiple websites
+ features of the web interface
- idle mode
- not very intuitive
clickdesk
-ClickDesk Review
3 Free: $0
Lite: $9.99
Pro: $14.99
(Price per agent)
+ innovative features such as helpdesk
+ good customization
+ affordable
- no live analytics or web client
- idle mode
- negative customer feedback
live2support-Live2Chat Review
-Free Trial
2 Bronze: $7.92
Silver: $14.92
Gold: $31.67
+ range of features
- outdated look of the interface
- technical issues
- slow

Prices are shown in monthy expenses for one-year contracts (unless stated otherwise).

Additional interesting live chat support tools

Provider Comment
Banckle Offers a whole suite of collaboration apps. Starts at $5 per operator.
HeyBubble Comes with analytics and mobile support. The entry-level plan is $15 per month (per agent)
LiveAgent Multilingual helpdesk solution that includes live chat. Starts at $29 (includes three agent seats).
Viv ocha Enables you to use audio and video in your chats. Solo plan starts at $19 per month.
Website Alive Texas-based provider offering support for all kinds of mobile devices. Pricing starts at $29.95.

 

Questions, Feedback?

Please let us know if you need help in finding the right live chat software for your business. We'd be pleased to assist you!
> Contact us

Our reviewer:
Robert Brandl