Want to add live chat support to your website?

Check our reviews to save time and money. Choose the right chat tool from our comparison engine!

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Pros and Cons of Live Support

Pros and Cons of Live Support

Why chat support? There are many reasons. Find out if you need it on your website.

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Top Five Comparison

Top Five Comparison

Compare all crucial features like pricing, ease of use and appearance in our comparison.

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Chat tools in 50 seconds

Chat tools in 50 seconds

See how chat support can enrich the user experience of your website in our short video.

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Why live support?

There are obvious reasons to use live support: customers have become more demanding and don’t want to wait days, or even hours, for an answer. Various studies show that not only will initial purchases will pick up, but also customer loyalty will improve. The time is right to try live chat support on your website. There is a great number of very good providers that offer hosted live chat solutions at very affordable price rates. And setting them up on your website literally only takes minutes.

Find out what you need to look at when choosing a live chat tool

Is live support the right thing for MY website?

If your website matches one or more of these points it may very well be worth it:

  • more than 10,000 unique visitors per month
  • your products are not entirely self-explanatory
  • your products or services can be bought online
  • you or one of your staff have enough time for live support
  • you don’t have enough conversions and don’t know why

Click here to learn more about the pros and cons of live chat support

Thanks for your advice on which chat service to use! It looks great on our site!

Ontranslation Testimonial ChatToolTester



Who we are


Robert Brandl - Founder

In 2009 I started the Tooltester Network, testing and comparing cloud-based web tools. There I quickly learned to appreciate live chat support whenever I had a question. That led me to take a closer look at live chat software and in 2012 ChatToolTester was born!


Armin Pinggera - Chief Editor

As a website builder expert I get a lot of questions from users and companies who want to create websites. Support is a crucial topic here. Many of them wish more than a simple contact form, but can’t offer telephone support. A very good solution is live chat. I evaluate the tools out there so that you can make the best decision.