This site is all about live chat tools that small and medium-sized businesses can use to improve their existing support structures.
Not long ago these kinds of tools were only, available almost, exclusively for large corporations. Enterprise software usually has two major flaws: it's very expensive and complicated to set up and use.
Welcome to the other side – where it's all about your user experience and not about the IT departments mercy.
In early 2011 we were looking for a way to give instant feedback to our website visitors on WebsiteToolTester.com but weren't too keen on starting telephone support.
Live chat support has proven to be the right solution to keep customers happy in the most advanced stages of their buying process.
And what's more: we learned tons about our website visitors and found a great way to differentiate from our competitors!
My name is Robert Brandl and I head the ToolTester Network. We specialize in hosted web applications that are suited to the needs of small to medium sized businesses such as EmailToolTester.com. Our latest ToolTester project started in November 2015 and is called AppToolTester.com. There we review app makers that helps you create mobile applications for iOS and Android – no coding skills required!
Prior to this, I worked at an online marketing agency in Germany for almost 5 years. I advised and supported businesses, mainly larger ones, helping them successfully implement online marketing strategies and technology.