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Chat console / instant messengers

Robert

The chat console is a web-based interface where you can receive incoming messages. Not all live chat tools offer such a backend — some providers rely on an instant messenger like Slack or WeChat.

Generally speaking, you have more options with a chat console. Everything can be accessed more easily; for example if you want to transferban or pro-actively chat to your visitors. Tools like Zopim also give you the ability to use pre-defined text blocks (canned messages).

Zopim Chat

Click the image to see a screenshot of Zopim's dashboard.