Offline mode: what happens when no agent is online?
Robert
Robert
When you are offline you have to decide what's going to happen:
Your chat widget can turn into a contact form. When someone fills it out you'll receive an email.
You can hide the chat widget so that no one will be able to message you.
Example of a contact form when no agent is online (SnapEngage):
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok