Logo
1

Best Live Chat Software: Our Comparison Chart

Live chat is a powerful way to communicate with your website visitors. Next to phone support it is the only customer service channel that is able to solve issues instantly. However, among the hundreds of live chat providers, it’s not always easy to find the best one for your site.

We are here to help you with that! On this page, you will find our detailed comparison of various live chat tools. We try to focus on the requirements of small and medium-sized companies here.

Robert

Who’s behind these tests?

I’m Robert. More and more people asked us what we thought of live chat support. After having tested the best website builders in market, it was time to pioneer this new field of tools. After weeks of testing, writing and drinking coffee, I could finally put together a ranking of the best tools in the market. Be assured, we haven’t finished yet!

Compare Select to compare
#
CHAT SOFTWARE
PRICING
COMMENTS
1.

LiveChat Logo

LiveChat Review

The Mac of Live Chat Tools

Starter: $16/mo

Team: $33/mo

Business: $50/mo

Enterprise: $149/mo

Beautiful user interfaces

Feature-rich

Integrated ticketing system

Prices per seat (concurrent user)

Multilingual support

2.

Billed monthly: $17/mo

Billed yearly: $15/mo

Billed every 2 years: $12/mo

automation features

usability

seasonal templates

web client is very basic

3.

Essentials: $16/mo

Professional: $26/mo

Enterprise: $40/mo

very easy-to-use

call back feature (US and Canada only)

no live analytics

high entry-level pricing

4.

Starter: $7.20 /mo

Advanced: $11.40/mo

supports multiple websites

features of the web interface

idle mode

not very intuitive

5.

Free: 0€/mo

Team: 29€/mo

Corporate: 99€/mo

Business: 299€/mo

you can set goals (e.g. sales) for your agents

respects EU privacy laws

chatbot feature

setup is not always very intuitive

limited intelligent triggers

payment only available in EUR

6.

Free: 0€/mo

Lite: $14.99/mo

Pro: $24.99/mo

Enterprise: $39.99/mo

innovative features such as helpdesk

good customization

affordable

no live analytics or web client

idle mode

negative customer feedback

Chat Software We're Still yet to Try

Solo plan: $19

Enables you to use audio and video in your chats. Solo plan starts at $19 per month.

Ticket + Chat: $29

Multilingual helpdesk solution that includes live chat. Starts at $29 (includes three agent seats).

Pro: $12

Advanced: $18.40

Comes with analytics and mobile support. The entry-level plan is $15 per month (per agent)

AliveChat: $30

AliveChat Plus: $50

Texas-based provider offering support for all kinds of mobile devices. Pricing starts at $29.95.

Pure Chat PRO: $29

Features a powerful free plan. The PRO plan ($99 per month) removes their branding and adds analytics features.

Free: 0€

Commuincator: 15€

Automation: 15€

Young live chat software with a focus on automations and smart integrations.

Customised Pricing: n.a.

The logo of this French provider is easy to remember: their mascot is a genie that has escaped the bottle. Looking more closely at iAdvize we see a

Free: 0€

Standard: 8€

Pro: 19€

The only live chat tool that adds video recordings of your visitors. This helps to analyze behavior.

Lite: $0

Team: $14

Professional: $29

Enterprise: $59

Looking at Zendesk Chat's website it's easy to get a good first impression. A nice set of features comes with affordable price plans. If you can do

Load more

How to Find the Best Live Chat Software for Your Needs?

Thanks to free trials, it’s pretty risk-free to choose a live chat tool these days. Here are a few tips to make your evaluation even more efficient: