Live chat is a powerful way to communicate with your website visitors. Next to phone support it is the only customer service channel that is able to solve issues instantly. However, among the hundreds of live chat providers, it’s not always easy to find the best one for your site.
We are here to help you with that! On this page, you will find our detailed comparison of various live chat tools. We try to focus on the requirements of small and medium-sized companies here.
I’m Robert. More and more people asked us what we thought of live chat support. After having tested the best website builders in market, it was time to pioneer this new field of tools. After weeks of testing, writing and drinking coffee, I could finally put together a ranking of the best tools in the market. Be assured, we haven’t finished yet!
The Mac of Live Chat Tools
Beautiful user interfaces
Integrated ticketing system
Prices per seat (concurrent user)
Billed monthly: $17/mo
Billed yearly: $15/mo
Billed every 2 years: $12/mo
web client is very basic
call back feature (US and Canada only)
no live analytics
high entry-level pricing
Starter: $7.20 /mo
supports multiple websites
features of the web interface
not very intuitive
you can set goals (e.g. sales) for your agents
respects EU privacy laws
setup is not always very intuitive
limited intelligent triggers
payment only available in EUR
Solo plan: $19
Enables you to use audio and video in your chats. Solo plan starts at $19 per month.
Ticket + Chat: $29
Multilingual helpdesk solution that includes live chat. Starts at $29 (includes three agent seats).
Comes with analytics and mobile support. The entry-level plan is $15 per month (per agent)
AliveChat Plus: $50
Texas-based provider offering support for all kinds of mobile devices. Pricing starts at $29.95.
Thanks to free trials, it’s pretty risk-free to choose a live chat tool these days. Here are a few tips to make your evaluation even more efficient: