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LiveChat Pricing
LiveChat Pricing

We highly rate LiveChat. In fact, we named it the ‘Mac of live chat tools’ in our complete review of the software. But does it carry an equally large price tag?

In short, no it doesn’t, but that all depends on how many agents you wish to add to your subscription.

In the past, LiveChat charged you per seat as opposed to each individual agent, as they do now. Therefore, with this change, users have seen a bit of a jump in price, as agents can no longer share seats.

LiveChat Pricing: What do I get?

LiveChat has four plans: Starter, Team, Business, and Enterprise. The entry level plan is $16 per agent per month when you pay yearly and includes 60-day chat history and basic chat customization. Higher plans allow for agent groups and more advanced reporting. These start at $33 per agent and go up to $149. The top tier plan provides you with a dedicated account manager.

All plans offer canned responses, applications for web, mobile, and desktop, ticket management, and daily summaries. You can even place your chat on multiple websites with no additional charge.

Prices & Plan in Detail

FeatureStarterTeamBusinessEnterprise
Price / month (billed annually)

$16 per agent

$33 per agent$50 per agent$149 per agent
Price / month (billed monthly)$19 per agent$39 per agent$59 per agent
CHAT AND MONITORING
ApplicationsYesYesYesYes
Canned responsesYesYesYesYes
Pre-chat & post-chat surveysDefault only, not customizableYesYesYes
Ticket formDefault only, not customizableYesYesYes
Agent ratingYesYesYesYes
Visitor detailsYesYesYesYes
Multiple website supportYesYesYesYes
Visitors trackingUp to 100up to 400up to 1000 (more can be added)up to 1000 (more can be added)
TransfersYesYesYesYes
Chat taggingYesYesYes
File sharingYesYesYes
Smart chat routingYesYesYesYes
Manual chat routingYesYesYesYes
Work schedulerYesYes
TICKETING SYSTEMYes (no ticket tagging)YesYesYes
STATS AND REPORTS
Daily SummaryYesYesYesYes
Accessing reports via APIYesYesYes
Staffing predictionYesYes
ECOMMERCE
GoalsYesYesYes
Sales trackerYesYesYes
ENGAGEMENT
Automated greetings1 greetingYesYesYes
Proactive chatsYesYesYesYes
Mobile chat windowYesYesYesYes
Eye-catcherDefault onlyYesYesYes
Efficiency dataYesYesYes
SECURITY
256-bit SSL secure connectionYesYesYesYes
Data center in US or EUYesYesYesYes
Banned visitors listYesYesYesYes
2-step verificationYesYesYes
CUSTOMIZATION
Chat window translationsDefault translations onlyYesYesYes
Language selectionYesYesYes
ThemesYesYesYesYes
Custom logo in chat windowYesYesYes
White labelYesYesYes
MANAGEMENT
SupervisionYesYesYesYes
Agent rolesYesYesYesYes
Group organizationYesYesYes
Inactivity timeout configurationYesYesYes
PRODUCT SUPPORT
Knowledge base, 24/7/365 Chat and Email supportYesYesYesYes
ARCHIVES
Chat history60-dayYesYesYes
Email transcriptsYesYesYesYes
Free TrialGive LiveChat a try for free here

Conclusion: Is it Worth it?

Though LiveChat do not offer a free plan and their prices are slightly higher than other live chat software on the market, they do offer a number of features and the cost is still reasonable (so long as you don’t have many agents).

Setup is painless and, of course, they have great support and a handy chatbot.

When deciding which plan to take out you’ll need to consider exactly what the needs of your business are. For example, if one automated greeting message is enough for your requirements, you should be fine with the Starter plan.

If, on the other hand, you want to send targeted messages based on the content of the page your visitors are on and you need more advanced reporting, you’ll be looking at the Team or Business.

Try LiveChat for 60 days for free (includes a 30% discount on your first year).

Updates

Jan 28 2020 – LiveChat now charge per agent as opposed to per seat

Yes, you’ll have to pay per agent. Each agent will cost $16/month on the Starter plan when you pay annually.

Arrow Up

It depends how many agents you have, but prices start at $16 per agent per month and can go up to $149/month on the Enterprise plan.

Arrow Up
roberta
As a digital marketer, Roberta has experience working with a wide range of digital tools, and more specifically, with live chat software.

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