We highly rate LiveChat. In fact, we named it the ‘Mac of live chat tools’ in our complete review of the software. But does it carry an equally large price tag?
In short, no it doesn’t, but that all depends on how many agents you wish to add to your subscription.
In the past, LiveChat charged you per seat as opposed to each individual agent, as they do now. Therefore, with this change, users have seen a bit of a jump in price, as agents can no longer share seats.
LiveChat has four plans: Starter, Team, Business, and Enterprise. The entry level plan is $16 per agent per month when you pay yearly and includes 60-day chat history and basic chat customization. Higher plans allow for agent groups and more advanced reporting. These start at $33 per agent and go up to $149. The top tier plan provides you with a dedicated account manager.
All plans offer canned responses, applications for web, mobile, and desktop, ticket management, and daily summaries. You can even place your chat on multiple websites with no additional charge.
| Feature | Starter | Team | Business | Enterprise |
|---|---|---|---|---|
| Price / month (billed annually) |
$16 per agent |
$33 per agent | $50 per agent | $149 per agent |
| Price / month (billed monthly) | $19 per agent | $39 per agent | $59 per agent | – |
| CHAT AND MONITORING | ||||
| Applications | Yes | Yes | Yes | Yes |
| Canned responses | Yes | Yes | Yes | Yes |
| Pre-chat & post-chat surveys | Default only, not customizable | Yes | Yes | Yes |
| Ticket form | Default only, not customizable | Yes | Yes | Yes |
| Agent rating | Yes | Yes | Yes | Yes |
| Visitor details | Yes | Yes | Yes | Yes |
| Multiple website support | Yes | Yes | Yes | Yes |
| Visitors tracking | Up to 100 | up to 400 | up to 1000 (more can be added) | up to 1000 (more can be added) |
| Transfers | Yes | Yes | Yes | Yes |
| Chat tagging | – | Yes | Yes | Yes |
| File sharing | – | Yes | Yes | Yes |
| Smart chat routing | Yes | Yes | Yes | Yes |
| Manual chat routing | Yes | Yes | Yes | Yes |
| Work scheduler | – | – | Yes | Yes |
| TICKETING SYSTEM | Yes (no ticket tagging) | Yes | Yes | Yes |
| STATS AND REPORTS | ||||
| Daily Summary | Yes | Yes | Yes | Yes |
| Accessing reports via API | – | Yes | Yes | Yes |
| Staffing prediction | – | – | Yes | Yes |
| ECOMMERCE | ||||
| Goals | – | Yes | Yes | Yes |
| Sales tracker | – | Yes | Yes | Yes |
| ENGAGEMENT | ||||
| Automated greetings | 1 greeting | Yes | Yes | Yes |
| Proactive chats | Yes | Yes | Yes | Yes |
| Mobile chat window | Yes | Yes | Yes | Yes |
| Eye-catcher | Default only | Yes | Yes | Yes |
| Efficiency data | – | Yes | Yes | Yes |
| SECURITY | ||||
| 256-bit SSL secure connection | Yes | Yes | Yes | Yes |
| Data center in US or EU | Yes | Yes | Yes | Yes |
| Banned visitors list | Yes | Yes | Yes | Yes |
| 2-step verification | – | Yes | Yes | Yes |
| CUSTOMIZATION | ||||
| Chat window translations | Default translations only | Yes | Yes | Yes |
| Language selection | – | Yes | Yes | Yes |
| Themes | Yes | Yes | Yes | Yes |
| Custom logo in chat window | – | Yes | Yes | Yes |
| White label | – | Yes | Yes | Yes |
| MANAGEMENT | ||||
| Supervision | Yes | Yes | Yes | Yes |
| Agent roles | Yes | Yes | Yes | Yes |
| Group organization | – | Yes | Yes | Yes |
| Inactivity timeout configuration | – | Yes | Yes | Yes |
| PRODUCT SUPPORT | ||||
| Knowledge base, 24/7/365 Chat and Email support | Yes | Yes | Yes | Yes |
| ARCHIVES | ||||
| Chat history | 60-day | Yes | Yes | Yes |
| Email transcripts | Yes | Yes | Yes | Yes |
| Free Trial | Give LiveChat a try for free here | |||
Though LiveChat do not offer a free plan and their prices are slightly higher than other live chat software on the market, they do offer a number of features and the cost is still reasonable (so long as you don’t have many agents).
Setup is painless and, of course, they have great support and a handy chatbot.
When deciding which plan to take out you’ll need to consider exactly what the needs of your business are. For example, if one automated greeting message is enough for your requirements, you should be fine with the Starter plan.
If, on the other hand, you want to send targeted messages based on the content of the page your visitors are on and you need more advanced reporting, you’ll be looking at the Team or Business.
Try LiveChat for 60 days for free (includes a 30% discount on your first year).
Updates
Jan 28 2020 – LiveChat now charge per agent as opposed to per seat
Yes, you’ll have to pay per agent. Each agent will cost $16/month on the Starter plan when you pay annually.
It depends how many agents you have, but prices start at $16 per agent per month and can go up to $149/month on the Enterprise plan.
