Roberta
Latest Update 14 Jun 2019 – Initial pricing review. 17 Jun 2019
We highly rate LiveChat. In fact, we named it the ‘Mac of live chat tools’ in our complete review of the software. But does it carry an equally large price tag?
Before we take a look at LiveChat’s plans and pricing, it’s worth pointing out that LiveChat only charges you per concurrent user, meaning that if your team works in shifts, you can save money by buying a smaller number of seats for your agents to share. We thought this was pretty cool as it’s not something that other live chat software providers offer.
LiveChat has four plans: Starter, Team, Business, and Enterprise. The entry level plan is $16 per seat per month when you pay yearly and includes unlimited agent accounts, 60-day chat history, and basic chat customization. Higher plans allow for agent groups and more advanced reporting. These start at $33 per seat and go up to $149. The top tier plan provides you with a dedicated account manager.
All plans offer canned responses, applications for web, mobile, and desktop, ticket management, and daily reporting. You can even place your chat on multiple websites with no additional charge.
| Feature | Starter | Team | Business | Enterprise |
|---|---|---|---|---|
| Price / month (billed annually) |
$16 per seat |
$33 per seat | $50 per seat | $149 per seat |
| Price / month (billed monthly) | $19 per seat | $39 per seat | $59 per seat | – |
| CHAT AND MONITORING | ||||
| Applications | Yes | Yes | Yes | Yes |
| Canned responses | Yes | Yes | Yes | Yes |
| Pre-chat & post-chat surveys | Default only, not customizable | Yes | Yes | Yes |
| Ticket form | Default only, not customizable | Yes | Yes | Yes |
| Agent rating | Yes | Yes | Yes | Yes |
| Visitor details | Yes | Yes | Yes | Yes |
| Multiple website support | Yes | Yes | Yes | Yes |
| Visitors tracking | Up to 100 | up to 400 | up to 1000 (more can be added) | up to 1000 (more can be added) |
| Transfers | Yes | Yes | Yes | Yes |
| Chat tagging | – | Yes | Yes | Yes |
| File sharing | – | Yes | Yes | Yes |
| Smart chat routing | Yes | Yes | Yes | Yes |
| Manual chat routing | Yes | Yes | Yes | Yes |
| Work scheduler | – | – | Yes | Yes |
| TICKETING SYSTEM | Yes (no ticket tagging) | Yes | Yes | Yes |
| STATS AND REPORTS | ||||
| Daily Summary | Yes | Yes | Yes | Yes |
| Accessing reports via API | – | Yes | Yes | Yes |
| Staffing prediction | – | – | Yes | Yes |
| ECOMMERCE | ||||
| Goals | – | Yes | Yes | Yes |
| Sales tracker | – | Yes | Yes | Yes |
| ENGAGEMENT | ||||
| Automated greetings | 1 greeting | Yes | Yes | Yes |
| Proactive chats | Yes | Yes | Yes | Yes |
| Mobile chat window | Yes | Yes | Yes | Yes |
| Eye-catcher | Default only | Yes | Yes | Yes |
| Efficiency data | – | Yes | Yes | Yes |
| SECURITY | ||||
| 256-bit SSL secure connection | Yes | Yes | Yes | Yes |
| Data center in US or EU | Yes | Yes | Yes | Yes |
| Banned visitors list | Yes | Yes | Yes | Yes |
| 2-step verification | – | Yes | Yes | Yes |
| CUSTOMIZATION | ||||
| Chat window translations | Default translations only | Yes | Yes | Yes |
| Language selection | – | Yes | Yes | Yes |
| Themes | Yes | Yes | Yes | Yes |
| Custom logo in chat window | – | Yes | Yes | Yes |
| White label | – | Yes | Yes | Yes |
| MANAGEMENT | ||||
| Supervision | Yes | Yes | Yes | Yes |
| Agent roles | Yes | Yes | Yes | Yes |
| Group organization | – | Yes | Yes | Yes |
| Inactivity timeout configuration | – | Yes | Yes | Yes |
| PRODUCT SUPPORT | ||||
| Knowledge base, 24/7/365 Chat and Email support | Yes | Yes | Yes | Yes |
| ARCHIVES | ||||
| Chat history | 60-day | Yes | Yes | Yes |
| Email transcripts | Yes | Yes | Yes | Yes |
Though LiveChat do not offer a free plan and their prices are slightly higher than other live chat software on the market, the number of features and the fact that you’re only charged per concurrent user is a great way to get started at very little cost.
Setup is painless and, of course, they have great support and a handy chatbot.
When deciding which plan to take out you’ll need to consider exactly what the needs of your business are. For example, if one automated greeting message is enough for your requirements, you should be fine with the Starter plan.
If, on the other hand, you want to send targeted messages based on the content of the page your visitors are on and you need more advanced reporting, you’ll be looking at the Team or Business.
Try LiveChat for 60 days for free (includes a 30% discount on your first year).
No, you can create additional accounts free of charge. You only pay for additional agent seats.
LiveChat charges you per seat, not for the number agent accounts. You can have multiple agents using the same seat, just not at the same time. The more seats you get, the more agents can log in.
