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LiveChat Pricing

LiveChat Pricing: What you Need to Know

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LiveChat Pricing

We highly rate LiveChat. In fact, we named it the ‘Mac of live chat tools’ in our complete review of the software. But does it carry an equally large price tag?

Before we take a look at LiveChat’s plans and pricing, it’s worth pointing out that LiveChat only charges you per concurrent user, meaning that if your team works in shifts, you can save money by buying a smaller number of seats for your agents to share. We thought this was pretty cool as it’s not something that other live chat software providers offer.

LiveChat Pricing: What do I get?

LiveChat has four plans: Starter, Team, Business, and Enterprise. The entry level plan is $16 per seat per month when you pay yearly and includes unlimited agent accounts, 60-day chat history, and basic chat customization. Higher plans allow for agent groups and more advanced reporting. These start at $33 per seat and go up to $149. The top tier plan provides you with a dedicated account manager.

All plans offer canned responses, applications for web, mobile, and desktop, ticket management, and daily reporting. You can even place your chat on multiple websites with no additional charge.

Prices & Plan in Detail

Feature Starter Team Business Enterprise
Price / month (billed annually)

$16 per seat

$33 per seat $50 per seat $149 per seat
Price / month (billed monthly) $19 per seat $39 per seat $59 per seat
CHAT AND MONITORING
Applications Yes Yes Yes Yes
Canned responses Yes Yes Yes Yes
Pre-chat & post-chat surveys Default only, not customizable Yes Yes Yes
Ticket form Default only, not customizable Yes Yes Yes
Agent rating Yes Yes Yes Yes
Visitor details Yes Yes Yes Yes
Multiple website support Yes Yes Yes Yes
Visitors tracking Up to 100 up to 400 up to 1000 (more can be added) up to 1000 (more can be added)
Transfers Yes Yes Yes Yes
Chat tagging Yes Yes Yes
File sharing Yes Yes Yes
Smart chat routing Yes Yes Yes Yes
Manual chat routing Yes Yes Yes Yes
Work scheduler Yes Yes
TICKETING SYSTEM Yes (no ticket tagging) Yes Yes Yes
STATS AND REPORTS
Daily Summary Yes Yes Yes Yes
Accessing reports via API Yes Yes Yes
Staffing prediction Yes Yes
ECOMMERCE
Goals Yes Yes Yes
Sales tracker Yes Yes Yes
ENGAGEMENT
Automated greetings 1 greeting Yes Yes Yes
Proactive chats Yes Yes Yes Yes
Mobile chat window Yes Yes Yes Yes
Eye-catcher Default only Yes Yes Yes
Efficiency data Yes Yes Yes
SECURITY
256-bit SSL secure connection Yes Yes Yes Yes
Data center in US or EU Yes Yes Yes Yes
Banned visitors list Yes Yes Yes Yes
2-step verification Yes Yes Yes
CUSTOMIZATION
Chat window translations Default translations only Yes Yes Yes
Language selection Yes Yes Yes
Themes Yes Yes Yes Yes
Custom logo in chat window Yes Yes Yes
White label Yes Yes Yes
MANAGEMENT
Supervision Yes Yes Yes Yes
Agent roles Yes Yes Yes Yes
Group organization Yes Yes Yes
Inactivity timeout configuration Yes Yes Yes
PRODUCT SUPPORT
Knowledge base, 24/7/365 Chat and Email support Yes Yes Yes Yes
ARCHIVES
Chat history 60-day Yes Yes Yes
Email transcripts Yes Yes Yes Yes

Conclusion: Is it Worth it?

Though LiveChat do not offer a free plan and their prices are slightly higher than other live chat software on the market, the number of features and the fact that you’re only charged per concurrent user is a great way to get started at very little cost.

Setup is painless and, of course, they have great support and a handy chatbot.

When deciding which plan to take out you’ll need to consider exactly what the needs of your business are. For example, if one automated greeting message is enough for your requirements, you should be fine with the Starter plan.

If, on the other hand, you want to send targeted messages based on the content of the page your visitors are on and you need more advanced reporting, you’ll be looking at the Team or Business.

Try LiveChat for 60 days for free (includes a 30% discount on your first year).

No, you can create additional accounts free of charge. You only pay for additional agent seats.

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LiveChat charges you per seat, not for the number agent accounts. You can have multiple agents using the same seat, just not at the same time. The more seats you get, the more agents can log in.

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roberta
As a digital marketer, Roberta has experience working with a wide range of digital tools, and more specifically, with live chat software.

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