Olark is one of the most popular live chat tools out there, claiming to serve more than 12,000 businesses. Through the app you’ll be able to provide effective support instantly and make sure that no client leaves your site without their questions answered.
Its main premium features include automated messages, team management, real-time reporting, and searchable transcripts.
Olark’s pricing is extremely simplistic: they offer a free plan and one premium plan. (which rewards you with a discount if you commit for one or two years). It’s $19 per agent if you pay monthly, $15 per agent if you pay yearly, and $12 per agent if you pay two years upfront.
In terms of its offering, Olark is very comprehensive and easy to use. Read our full Olark review for a more detailed overview of the live chat software.
Olark live chat is ideal for small to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.
|Free Plan||Billed Monthly||Billed Yearly||Billed Every 2 Years|
|$0 (allows up to 20 individual conversations)||$19 per agent (unlimited chats)||$15 per agent (unlimited chats)||$12 per agent (unlimited chats)|
|Feature||Free Plan||Paid Plan|
|Unlimited Chats||Up to 20/month||Yes|
|Shopping Cart Saver||No||Yes|
|Visitor File Upload||Yes||Yes|
|Mobile Chat Clients||Yes||Yes|
|No Domain Limit||Yes||Yes|
|Per-Agent Chat Limits||Yes||Yes|
Here’s a breakdown of the cost to your business when you have multiple agents:
|No. of Agents||Monthly||Yearly||Bi-Yearly|
When reviewing the best live chat software out there, we rated Olark for their first rate user experience and their automation features. Overall, we think Olark is a pretty solid offering when it comes to live chat tools, but which plan should you go for?
This depends on the number of visitors you have on your site a month and how likely they are to interact with you through the chat, as, after all, you only have 20 chats per month. In order to be economical with them, you can choose timeframes for when the chat is active, reserving chats for peak times.
One of the main things you’ll be missing out on if you opt for the free plan is the integrations, automated messages and transcripts. The beauty of using a live chat tool is that you can gain valuable insights into your customers’ needs and behaviour. By integrating Olark with your CRM and Google Analytics, this data will be stored for you automatically and really benefit your business.
You can integrate Olark with a multitude of different tools, including your CRM, email marketing provider, and Google Analytics. Salesforce, Hubspot, and MailChimp are all supported, as well as ecommerce platforms like Shopify, WordPress, Magento, and BigCommerce.
Costing between $12 – $19 per agent per month, this is one of the more economical chat tools. What’s more, this price is fixed and won’t increase with your interactions, as is the case with other tools on the market. To get started you can simply assign one of your sales agents the role of taking care of the chat, which minimizes costs and allows you to see how much activity it produces before setting up accounts for more agents.
Why not try out Olark’s paid plan for free for 14 days?
Olark does not offer any discounts to businesses who have multiple agents.
No. If you are on the premium plan, you have unlimited chats included in the set price of $19 (billed monthly), $15 (billed yearly), or $12 (billed bi-yearly) per agent.