Logo
EN DE
1
EN DE

The ChatToolTester Blog

A collection of relevant articles about Chat Support

Blog Professor

15 Apr 2015

Ontranslation is a Barcelona-based translation agency, which happens to share an office with the ChatToolTester team. They don’t only handle translations for large clients into any possible language but they also take care of proofreading and multilingual videos as well as voice-over production. Using Live Chat in an Agency When Ontranslation founder Oscar Nogueras saw

read more

3 Feb 2015

Using Live Chat to help your website visitors with their questions is a powerful way to boost your website’s performance. Once you see that it’s working, you’ll want to have it available constantly. But managing it yourself at all hours of the day is not realistic. At HelpFlow, we manage website live chat software for

read more

15 Sep 2014

One of the best things about live chat is the fact that you can automatically send messages to visitors based on certain criteria. Each live chat tool seems to have a different name for them: Greetings (LiveChat), Triggers (Zopim), Targeted Chat (Olark) and Proactive Chat (SnapEngage) to name just a few. But essentially they all

read more

24 Feb 2014

Dan Norris is a serial entrepreneur who recently started WP Curve together with co-founder Alex McClafferty. WP Curve is a service designed to remove a few typical headaches from WordPress website owners. While WordPress is a great Content Management System, whenever there is a bug or malfunction, it can be very tough to get it

read more

23 Jan 2014

Email and phone numbers are the most frequent communication channels available for customers on eCommerce websites. However, some leading eCommerce websites have decided to favour real-time customer service in an effort to not only improve their first contact resolution, but also reduce the amount of calls they receive. In May 2013, the live chat provider,

read more

2 Jul 2013

To begin with, we must answer the following question: what is behavioural targeting and what does it have to do with customer service via Click to Chat? The answer is quite simple. You can compare Behavioural Targeting to the shop assistant in the local grocery store. The shop assistant knows his or her customers well

read more

21 Feb 2013

Live chat isn’t suitable for every website, but there are clearly some situations where live chat shines. There are also some very common types of website where live chat should always be up-and-running as a core feature. Let’s look at four scenarios where live chat can really make a difference to your customers and your

read more

27 Dec 2012

Quite a few live chat tools offer promotions during the slow season around Christmas. We’ve researched the offers currently available. Before making your purchase please note that you can find reviews for a number of live chat providers in our review section. Current live chat software promotions HelpOnClick offers a generous 30% discount for new

read more

4 Dec 2012

What do you do with customer requests where you know before you start that you will not earn anything from them? Why should you even answer them or waste any time on them? Let’s look at the two live chat examples below, which we have experienced on our partner site WebsiteToolTester.com. There we help beginners

read more

6 Nov 2012

In technical companies, such as web hosting providers, there are generally two departments that take support calls and tickets: the sales department and the technical support department. Within technical support, there may be two or three sub-groups: the first group might administer the help desk ticketing system, another might deal with common incidents and requests,

read more

2 Oct 2012

Jimdo.com is a website builder that powers more than 6 million websites. Happy customers are essential to their success as they have built their brand around fun and ease of use. US Jimdo manager, Powen Shiah, tells us in the first installment of our interview series how and why they are using live chat. When did you

read more

18 Sep 2012

Live chat has become an important marketing and support tool. Almost every company using it finds that it pays dividends to include live support on their website. But what about the pitfalls? Here are six important live chat mistakes that no company should make. 1. Missing important chats No matter which live chat provider you

read more

3 Sep 2012

More and more online stores and websites have a little “chat with us” button on their homepages these days. You’ve probably seen it and maybe even used it. It’s simple, unobtrusive and goes down particularly well with Generation Facebook who chat more than they send emails. Nowadays people simply want faster responses than email can deliver. Nobody

read more

Load more